Returns & Refund Policy – Suzie Variety Shop & Multi-Services

Effective Date:08/11/2025

At Suzie Variety Shop & Multi-Services, we value our customers and want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

✅ Eligibility for Returns

You may request a return or exchange if:

The item is unused, unworn, and in its original packaging
You contact us within 7 days of receiving your order
The item is returned within 14 days of delivery

❌ Items That Cannot Be Returned

For health, hygiene, and safety reasons, we do not accept returns on:

Diapers and baby hygiene products
Cosmetics, skincare, and personal care items
Customized, handmade, or personalized products
Gift cards or downloadable products
Items marked as “Final Sale”

🔄 Exchanges

We only replace items if:

They are defective, damaged, or incorrect upon delivery
You notify us within 7 days of receiving the item

Once we receive the returned product, we will ship the replacement promptly.

💵 Refunds

If your return is approved:

Refunds will be processed to your original payment method
It may take 5–10 business days for the refund to appear in your account
Shipping costs are non-refundable (unless the return is due to our error)

🚚 Return Shipping

Customers are responsible for paying their own return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method to ensure safe delivery

📦 How to Request a Return

To start the return process, please contact us at:
📧 Email:info@suzievarietyshop.com
📞 Phone:754-251-8224

Include in your message:

Your full name and order number
The item(s) you wish to return or exchange
The reason for your return
Photos of the item (if damaged or incorrect)

📌 Important Notes

Items returned without prior approval may be refused
Returns that do not meet our policy conditions will not be accepted
We are not responsible for lost or stolen packages after delivery is confirmed